User experience strategy and design for technology businesses.

Increase user conversions.

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Why do you need a good user experience?

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Make your product and website more user friendly

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Convert more of your visiting traffic into customers

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Improve the satisfaction of users on your website or product

Is your website converting?

you get a lot of visitors, but few conversions

This is one of the most common problems with websites, they are built for the company, not the people using them. This leads to people coming to your site and not knowing what to do or where to go. It doesn't have to be like that though, the only thing separating you from quality conversions is a good user experience.

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Struggling to find and fix your issues?

Spotting the problems with your website and product is hard, there is a lot to take into account and test. Trying to solve these problems can cause more harm then good as well if you don't know WHY you have them. For that you need to understand your users and their user journies.

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Getting a high churn rate?

Churn happens to us all, but we can reduce it significantly through UX. Whether that's making the product easier to use or creating a better journey for main tasks. The outcome will keep users engaged with the product.

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Understand where to improve products and convert more customers

Our brains are wired to save energy where possible, processing your website takes brain energy which can shut users off. So by having a simple overall UX on your website and product takes less energy for us to process which enables more opportunities to convert and keep clients than ever.

Build better products and websites
Understand your users challenges
Create a content plan to gain new users

3 steps to UX success.

Discovery
Learning about your company
Research
Finding customers and competitors
Execution
Bringing it all together
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At this stage I run a workshop with you and your team in which we go through some exercises that will help us define your business and goals, messaging, personality, audience and generally just gives clarity. This workshop will be at least 4 hours but can go across days depending on the size of your business.
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I now go away and conduct research into your competitors and defined audience to learn more about the ways we need to communicate with them. You then receive a presentation on all of the data and insights uncovered.
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Finally, we execute on everything learnt and build your full UX strategy and undertake any improvements necessary to take your product and website to the next level.

Brand strategy toolkit

Kickstart your brand journey with this toolkit to help you focus your message.
Download now
Brand strategy toolkit
Understand your brand
Create a more consistent messaging platform
Define what your brand stands for
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“What you get by achieving your goals is not as important as what you become by achieving your goals."

Annabelle Porter,
Customer Service Officer

“What you get by achieving your goals is not as important as what you become by achieving your goals."

Annabelle Porter,
Customer Service Officer

“What you get by achieving your goals is not as important as what you become by achieving your goals."

Annabelle Porter,
Customer Service Officer

What you get

I run workshops with you and your team to gain clarity on your business and it's objectives for the website or product.

Start your project
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Workshop

I run workshops with you and your team to gain clarity on your business and it's objectives for the website or product.

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Research PDF

You receive a full PDF and presentation with all of the user research.

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Risk assessment

Challenges and roadblocks can appear during your optimisation, so we create you a risk assessment and plan for each potential blocker.

website and business objectives

OKRs

We make sure we are aligning the goals of the business to the goals of the users to make a product in perfect harmony.

UX action plan

UX Action plan

You get a full strategy and action plan to execute on to make your product and website better in the short and long term.

Basic
Perfect for understanding your users and how to improve your product.
One-off
£5000
Discovery workshop
Competitor research
Detailed user research
Product or website analysis
User journey mapping
Audit PDF
Action plan
Growth
Perfect for keeping your product and website in top condition.
Monthly
£3000
Micro audit each month to make improvements to your product or website
Full audit every 3 months to make sure product and website are truly matching goals
Launch
Perfect for those who are starting from nothing and want that perfect product.
Starting from
£15000
Discovery workshop
Detailed user and competitor research
Business and user goal mapping
Audit PDF
Design & development of website or product
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